Czech University of Life Sciences Prague

What to do if your documents are stolen/lost

1. Block Your Bank Card(s) Immediately

Contact your bank(s) right away to block your debit or credit cards. Most banks offer 24/7 customer service hotlines for reporting lost or stolen cards. You can also block the cards in your phone application. If you're using foreign-issued cards, contact your home bank via international customer support.

2. Report the Loss to the Police

Filing a police report is important for both legal reasons and for insurance purposes. You can report the loss at any local police station in the Czech Republic.

Emergency number: 158
Non-emergency number (Police information): 974 841 704

If you suspect the wallet was lost in a specific location (e.g., public transport, airport, shopping center), also contact their Lost & Found offices. For example:

Public Transport in Prague (DPP): Tel. 296 19 18 17
Czech Railways (České dráhy): Tel. 221 111 122
RegioJet Trains: E-mail: ztraty.autobusy@regiojet.cz, ztraty.vlaky@regiojet.cz, tel. 222 222 221 or 539 000 322
Prague Airport Lost & Found: Tel. +420 220 115 005, email: lostfound@prg.aero

Try to search in the National Database of Lost and Found items.

3. Contact Your Insurance Company

If you have travel or personal property insurance, notify your insurer as soon as possible. A police report is often required for claim processing. Your insurance provider will guide you through the necessary steps.

4. Replace Lost Documents

Residence Permit Card

You are required to report the loss of your residence permit card to the Ministry of the Interior within 3 working days. You can find detailed steps and the necessary forms on their official site:
https://ipc.gov.cz/en/obligations-for-foreigners/loss-theft-or-damage-of-a-document/

Please contact the Welcome Centre to complete this step.

Passport/National ID Card/other documents

If your passport/national ID/any other documents from the country of origin is lost or stolen, contact your country’s embassy or consulate in the Czech Republic immediately. They can help you obtain an emergency travel document or begin the process for a replacement passport. A police report will likely be required.

Driving License

If you hold a Czech driving license, contact the municipal office with extended powers in your area to report the loss and apply for a replacement.

If your license was issued by another country, contact the respective national or embassy authorities to begin the replacement process.

Health Insurance Card

If you're insured in the Czech Republic (e.g., through VZP, OZP, etc.), contact your insurance provider or your faculty’s HR department. They can request a replacement card on your behalf.

5. Keep Copies and Records

Maintain digital and physical copies of:

The police report
All correspondence with authorities and companies
Replacement applications and confirmations

Also keep a copy of your passport in a secure but accessible location.

Unfortunately, things can happen anywhere in the world to spoil your stay – you may even become the victim of a crime, may need to seek medical attention or be caught in a fire.

The quickest way of calling help is to use the 24 hour free-phone emergency numbers. When using these emergency numbers proceed according to the following rules.

say what has happened and if anyone is injured
say what town and street the incident happened in
give your name and the phone number you are calling from
answer all the operators questions
do what the operator tells you and wait for assistance

Emergency numbers in the Czech Republic

112 – the universal emergency number which will connect you to police, fire and ambulance services. This number can even be called from a mobile phone without credit or a SIM card. The operator, who can give advice in foreign languages, will be able to determine your present location.

158 – the emergency number for Police (Czech Republic) which should be used to report situations requiring immediate response in the case of danger to life, health or property, to report public disorder or give information in connection with a crime, a missing or wanted person, a car theft, accident, explosion, natural calamity, road accident or a vehicle that has been towed away.

156 – the emergency number for Police (City of Prague) which serves for the same cases as the National Police number, but should be used in problematic situations relating to life in the Capital City, such as theft, minor offences, towed or wheel-clamped vehicles.

155 – the emergency number for ambulance services in the event of danger to life or health and wherever medical attention is required. The operator will give advice on first aid until an ambulance arrives.

150 –the emergency number for fire services on which the caller can report a fire in a building, a car, a forest or other structure, or to request assistance to free a person trapped in a crashed car, collapsed building or under a fallen tree but seems to be uninjured.